{"id":9356,"date":"2021-11-26T07:51:52","date_gmt":"2021-11-26T07:51:52","guid":{"rendered":"http:\/\/dev.internal.dextrousinfosolutions.com\/stratebeans\/wordpress\/?page_id=9356"},"modified":"2022-05-12T06:49:59","modified_gmt":"2022-05-12T06:49:59","slug":"bpo-kpo","status":"publish","type":"page","link":"https:\/\/stratbeans.com\/bpo-kpo\/","title":{"rendered":"BPO & KPO"},"content":{"rendered":"

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BPO & KPO<\/strong><\/h3>\n

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STANDARDIZE KNOWLEDGE AND<\/strong> SKILLS BEHIND THE PROCESS<\/h4>\n
    \n
  • Identify key learning needs across the process<\/li>\n
  • Identify transactional\/Procedural learning areas and areas with high complexities<\/li>\n
  • Create automated learning and certification methods for job roles using digital content on Learning and Content Management Systems (LCMS)<\/li>\n
  • Use advanced analytics in learning space to dig deeper into process improvement<\/li>\n<\/ul>\n

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    EQUIP YOUR TEAMS FOR <\/strong> BETTER PRODUCTIVITY<\/h4>\n

    Arm your line managers with readymade, standardized BPO\/KPO specific management modules expertise in wide areas such as:<\/p>\n

      \n
    • Introduction to BPO and KPO business<\/li>\n
    • Operations Management<\/li>\n
    • People Management<\/li>\n
    • Workforce Planning<\/li>\n
    • Quality and Control<\/li>\n
    • Understanding Financials<\/li>\n
    • Common terms, definitions, acronyms and formulae<\/li>\n<\/ul>\n

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      IMPROVE CUSTOMER <\/strong> SERVICE<\/h4>\n
        \n
      • Use automated learning process for customer service staff without pulling them away from work<\/li>\n
      • Introduce \u201cVirtual Customer\u201d to mimic real customer interaction during training of customer servicing teams<\/li>\n
      • Implement micro-learning and dramatically improve intellectual quotient of the associates without changing their learning styles<\/li>\n
      • Implement psychometric engine which can be used for finding subtle areas of improvement<\/li>\n<\/ul>\n

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        REDUCE PROCESS<\/strong> RISK<\/h4>\n
          \n
        • Control attrition Impact on the process, by codifying process knowledge digitally<\/li>\n
        • Monitor compliance levels across processes for various risk areas<\/li>\n<\/ul>\n

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          IMPROVE YOUR TEAM’S<\/strong> CONVERSATIONAL SKILLS<\/h4>\n
            \n
          • Use simulators to train process teams in the skills necessary to be able to strike an informed conversation with customers<\/li>\n
          • Retrain your team\u2019s best performers through assessment center and adaptive stochastic learning technologies<\/li>\n
          • Improve voice capability using voice quotient improvement tools<\/li>\n<\/ul>\n

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            IMPROVE PROCESS<\/strong> TRANSITIONS<\/h4>\n
              \n
            • Increase remote transitions by using process capture technologies<\/li>\n
            • Equip the subject matter experts who travel to customer locations as transition managers by equipping them with rapid process capture technologies<\/li>\n
            • Implement auto generation of SOP\u2019s during solution identification in transitions<\/li>\n
            • Handle customer sign off on processes by using true SOP generation<\/li>\n
            • Enable newly hired teams without too much on the job training by implementing simulated true training in Induction and pre training stages of on boarding<\/li>\n<\/ul>\n

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              IMPROVE <\/strong> OPERATIONS<\/h4>\n
                \n
              • Implement process support and improve operational metrices<\/li>\n
              • Quickly capture and cover exceptions<\/li>\n
              • Reduce attrition levels by implementing fun methods of learning gap discovery<\/li>\n
              • Improve productivity and accuracy of associates with Simulators and interactive video based skilling<\/li>\n<\/ul>\n

                [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

                [vc_row css=”.vc_custom_1637906406320{padding-bottom: 30px !important;}”][vc_column css=”.vc_custom_1652338197344{margin-top: 30px !important;margin-bottom: 40px !important;}”][vc_column_text css=”.vc_custom_1637911584778{padding-bottom: 20px !important;}”] BPO & KPO […]<\/p>\n","protected":false},"author":1,"featured_media":10953,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9356","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nBPO & KPO - Stratbeans<\/title>\n<meta name=\"description\" content=\"BPO & KPO STANDARDIZE KNOWLEDGE AND SKILLS BEHIND THE PROCESS EQUIP YOUR TEAMS FOR BETTER PRODUCTIVITY IMPROVE CUSTOMER SERVICE\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stratbeans.com\/bpo-kpo\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BPO & KPO\" \/>\n<meta property=\"og:description\" content=\"BPO & KPO STANDARDIZE KNOWLEDGE AND SKILLS BEHIND THE PROCESS EQUIP YOUR TEAMS FOR BETTER PRODUCTIVITY IMPROVE CUSTOMER SERVICE\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stratbeans.com\/bpo-kpo\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratbeans\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-12T06:49:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stratbeans.com\/wp-content\/uploads\/2022\/04\/common.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1151\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@stratbeans\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/stratbeans.com\/bpo-kpo\/\",\"url\":\"https:\/\/stratbeans.com\/bpo-kpo\/\",\"name\":\"BPO & KPO - 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