{"id":8552,"date":"2021-11-20T09:59:30","date_gmt":"2021-11-20T09:59:30","guid":{"rendered":"http:\/\/dev.internal.dextrousinfosolutions.com\/stratebeans\/wordpress\/?page_id=8552"},"modified":"2025-01-06T07:24:28","modified_gmt":"2025-01-06T07:24:28","slug":"articulate-360-bpo-pack","status":"publish","type":"page","link":"https:\/\/stratbeans.com\/articulate-360-bpo-pack\/","title":{"rendered":"Articulate 360 BPO Pack"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1678942398278{padding-top: 115px !important;padding-bottom: 150px !important;background-image: url(https:\/\/stratbeans.com\/wp-content\/uploads\/2023\/03\/Emailer-assets-3.png?id=14129) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-12&#8243;]<header class=\"kd-section-title col-lg-12 text-left  kd-animated fadeIn  \" data-animation-delay=200><h2 class=\"separator_off\" style=\"color: #ffffff;font-size: 42px;\">PROCESS CAPTURE AND RAPID SOP GENERATION<\/h2><h6 class=\"subtitle \" style=\"color: #ffffff;\">For knowledge transfer and knowledge management efficiency Cost Reduction &amp; Quality Enhancement for BPO\/BPM Transition. We offer an end to end solution, which can accelerate remote knowledge transition. We make the knowledge transition between experts very quick. This helps in setting up shared service centres (KT\/KM setup). Our platform helps you to migrate processes within your own centres or to a full-scale third-party operation. Worlds leading BPOs and KPOs use Articulate 360 for knowledge transfer excellence and cost saving.<\/h6><\/header>[vc_empty_space height=&#8221;10px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_video link=&#8221;https:\/\/www.youtube.com\/watch?v=csEhz917_qE&#8221; align=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1678944001106{background-image: url(https:\/\/stratbeans.com\/wp-content\/uploads\/2022\/12\/Untitled-design.png?id=13701) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1657772581687{padding-right: 0px !important;padding-left: 0px !important;}&#8221;]<header class=\"kd-section-title vc_col-lg-6 vc_col-sm-8 text-center solid-line sep-border-width-2     vc_custom_1678942485996\" ><h2 class=\"separator_on\" >BPO Packages<\/h2><div class=\"kd-separator below_title\" ><div class=\"kd-separator-line\" ><\/div><\/div><\/header>[vc_column_text css=&#8221;.vc_custom_1678942575948{padding-top: 30px !important;}&#8221; el_class=&#8221;textcolor&#8221;]The knowledge transfer begins with installing Articulate 360 on the SME machines. After the license is setup the capture of any process can be done speedily.<\/p>\n<p>Once the process capture is done, it is suitably published into Word SOP, Video SOP, Simulation, and an assessment work benches. Video SOP is used for self paced and guided learning of operation agents, making it easier to grasp the process steps. While Simulation is a virtual learning environment or a sand box, which is used for skill training in a controlled environment with real life process examples. The learner is guided at each steps with the help of hints and feedback, if they miss any step in the standard operating procedure.<\/p>\n<p>After practice, the assessment mode kicks in, to certify a learner against the standard benchmark of productivity and accuracy . After each assessment, a capability score is generated which depicts the learning curve.<\/p>\n<p>You can also create video SOPs for contextual knowledge training, these are typically created as logical branching simulations to enable intuitive training over complex processes.[\/vc_column_text]<header class=\"kd-section-title vc_col-lg-6 vc_col-sm-8 text-center solid-line sep-border-width-2     vc_custom_1736148147906\" ><h2 class=\"separator_on\" >KT\/KM pack includes<\/h2><div class=\"kd-separator below_title\" ><div class=\"kd-separator-line\" ><\/div><\/div><\/header>[vc_column_text css=&#8221;.vc_custom_1678943863707{padding-top: 30px !important;}&#8221; el_class=&#8221;textcolor&#8221;]<\/p>\n<ul>\n<li>Automated SOP development using knowledge capture platform,<br \/>\nfor remote capturing of a process and conversion into video SOP without tedious copying and pasting of screenshots into word documents.<\/li>\n<li>Technical support helpdesk<\/li>\n<li>Business support helpdesk<\/li>\n<li>Free as well as paid orientation sessions for Transition and Training teams<\/li>\n<li>Need based group training sessions<\/li>\n<li>LMS wrapper \u2013 a tool for training management<\/li>\n<\/ul>\n<p>[\/vc_column_text]<header class=\"kd-section-title vc_col-lg-6 vc_col-sm-8 text-center solid-line sep-border-width-2     vc_custom_1678942669044\" ><h2 class=\"separator_on\" >Articulate 360<\/h2><div class=\"kd-separator below_title\" ><div class=\"kd-separator-line\" ><\/div><\/div><\/header>[vc_column_text el_class=&#8221;textcolor&#8221;]<\/p>\n<p>Articulate 360 also has the capability to make sure that the process documentation is easy to refresh and can be updated on a regular basis by capturing specific parts of a process and replacing the existing steps rather than requiring re-creation of documents and learning material, this ensures that learners and new joiners are always trained using the most current knowledge about the standard procedures.<br \/>\nIn the BPO pack, tool for training management is included which is used for the new joiners as well as for continuous learning. So it\u2019s not about transitioning say first 100-200 people, but it\u2019s for every attrition. It\u2019s about 20-25% of people to be trained on an ongoing basis and that too on the latest and greatest processes and not just what has been documented a year back. The entire workflow and reporting system is customizable giving you the ability to create and refine the process of collaboration between all stakeholders such as: trainers, subject matter experts, transition managers, and customers.<br \/>\nThis is a great differentiator or Articulate 360 BPO pack, many BPOs use it either in conjunction with tools such as Epiplex and Adobe captivate or as a more efficient replacement of those tools.<\/p>\n<p>Let me explain functioning of LMS wrapper in three simple steps,<\/p>\n<p>Training plan contains a sequence of activities and the timings, which makes assuming a learning path towards Certification of the process owners and team members.<\/p>\n<p>With this, the learners get the SMS and email alerts and now they can go through the let me show you how this looks like for a learner.<\/p>\n<ul>\n<li>In the first step, the content is uploaded and baked into a training plan<\/li>\n<li>Then the list of trainees is uploaded<\/li>\n<li>And lastly, the training plan is assigned to the learners.<\/li>\n<\/ul>\n<p>Write to us for demo and Free trial, james@stratbeans.com.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<header class=\"kd-section-title vc_col-lg-6 vc_col-sm-8 text-center solid-line sep-border-width-2     vc_custom_1678942837423\" ><h2 class=\"separator_on\" >Explore Further<\/h2><div class=\"kd-separator below_title\" ><div class=\"kd-separator-line\" ><\/div><\/div><\/header>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column css=&#8221;.vc_custom_1515687105834{padding-right: 0px !important;padding-left: 0px !important;}&#8221;][vc_row_inner css=&#8221;.vc_custom_1511778070981{padding-top: 100px !important;padding-bottom: 70px !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;]<a href=\"https:\/\/stratbeans.com\/articulate-storyline-boon-to-bpo-industry-2\/\" target=\"\"><div class=\"cb-container cb-cont-left   kd-animated fadeInUp\" style=\"background-color: #fff;\" ><div class=\"cb-img-area\"><i class=\"iconsmind-Laptop-3 iconsmind-Desktop-apps\" style=\" \"><\/i> <\/div><div class=\"cb-text-area\">\r\n                    <h4 class=\"cb-heading \" >Articulate Storyline \u2013 Boon to the KT\/KM<\/h4><p >Click to learn more<\/p><\/div><\/div><\/a>[vc_btn title=&#8221;Learn More&#8221; style=&#8221;classic&#8221; color=&#8221;primary&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fstratbeans.com%2Farticulate-storyline-boon-to-bpo-industry-2%2F&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a href=\"https:\/\/stratbeans.com\/wp-content\/uploads\/2021\/11\/Customer_PLAYBOOK_FOR_DIGITAL_KNOWLEDGE_CAPTURE_AND_TRANSFER_FOR_BPO_KPO_Using_Articulate_360.pdf\" target=\"\"><div class=\"cb-container cb-cont-left   kd-animated fadeInUp\" style=\"background-color: #fff;\" ><div class=\"cb-img-area\"><i class=\"iconsmind-Thunder iconsmind-Weather\" style=\" \"><\/i> <\/div><div class=\"cb-text-area\">\r\n                    <h4 class=\"cb-heading \" >Playbook For Knowledge Transfer For KT\/KM<\/h4><p >Click to learn more<\/p><\/div><\/div><\/a>[vc_btn title=&#8221;Learn More&#8221; style=&#8221;classic&#8221; color=&#8221;primary&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fstratbeans.com%2Fwp-content%2Fuploads%2F2021%2F11%2FCustomer_PLAYBOOK_FOR_DIGITAL_KNOWLEDGE_CAPTURE_AND_TRANSFER_FOR_BPO_KPO_Using_Articulate_360.pdf&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<a href=\"https:\/\/stratbeans.com\/capturing-business-processes-using-articulate-360\/\" target=\"\"><div class=\"cb-container cb-cont-left   kd-animated fadeInUp\" style=\"background-color: #fff;\" ><div class=\"cb-img-area\"><i class=\"iconsmind-Diamond iconsmind-Business-Finance\" style=\" \"><\/i> <\/div><div class=\"cb-text-area\">\r\n                    <h4 class=\"cb-heading \" >Process Capture Using Articulate 360<\/h4><p >Click to learn more<\/p><\/div><\/div><\/a>[vc_btn title=&#8221;Learn More&#8221; style=&#8221;classic&#8221; color=&#8221;primary&#8221; align=&#8221;center&#8221; button_block=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fstratbeans.com%2Fcapturing-business-processes-using-articulate-360%2F&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1678942398278{padding-top: 115px !important;padding-bottom: 150px !important;background-image: url(https:\/\/stratbeans.com\/wp-content\/uploads\/2023\/03\/Emailer-assets-3.png?id=14129) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10945,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8552","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v24.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Articulate 360 BPO Pack - Stratbeans<\/title>\n<meta name=\"description\" content=\"This Articulate 360 Pack makes knowledge transition between experts quick. 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