{"id":10404,"date":"2022-02-08T11:46:17","date_gmt":"2022-02-08T11:46:17","guid":{"rendered":"http:\/\/dev.internal.dextrousinfosolutions.com\/stratebeans\/wordpress\/?page_id=10404"},"modified":"2024-03-04T05:48:04","modified_gmt":"2024-03-04T05:48:04","slug":"successful-lms-implementation-engaging-elearning-for-global-salesforce","status":"publish","type":"page","link":"https:\/\/stratbeans.com\/successful-lms-implementation-engaging-elearning-for-global-salesforce\/","title":{"rendered":"Successful LMS Implementation & Engaging eLearning for Global Salesforce"},"content":{"rendered":"

[vc_row][vc_column][vc_empty_space height=”100px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=”17793″ img_size=”large” alignment=”center”][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n

Successful LMS Implementation & Engaging eLearning for Global Salesforce<\/h1>\n

Improving Workforce Retention and Sales Productivity<\/h3>\n

About the Company<\/b><\/span><\/span><\/h4>\n

The client company is the second largest credit card provider in India with a base of over 18 million cards in force. They offer a wide range of credit cards from super premium and premium to classic, travel & shopping, and exclusive co-branded cards, catering to multiple customer segments and evolving customer needs. The client\u2019s customer-centric approach has made them win coveted industry awards for supreme quality customer service, marketing, and product innovations. <\/span><\/p>\n

Business Need<\/b><\/span><\/span><\/h4>\n
    \n
  • The client wanted to utilize a centralized platform to adequately train their front-facing employees including sales reps and customer service agents.<\/span><\/li>\n
  • They also wanted an efficient platform through which their salesforce could undergo training whenever and wherever needed. <\/span><\/li>\n<\/ul>\n

    Challenges<\/b><\/span><\/span><\/h4>\n
      \n
    • Lengthy classroom training couldn\u2019t keep pace with the changing regulatory landscape, leaving sales reps unprepared for real-world scenarios. <\/span><\/span><\/li>\n
    • Training salespeople with limited knowledge and shorter tenures was another challenge.<\/span><\/span><\/li>\n
    • Inaccurate information during credit card processing led to a concerning surge in compliance issues.<\/span><\/span><\/li>\n<\/ul>\n

      Our Solution <\/b><\/span><\/span><\/h4>\n
        \n
      • We implemented Bytecasting LMS to address bespoke training requirements at any point of need, boosting employee retention and performance.<\/span><\/span><\/li>\n
      • We designed visually-appealing online training courses, improving employee engagement.<\/span><\/span><\/li>\n
      • We created interactive eLearning modules in various languages such as Hindi, Tamil, and Bengali. <\/span><\/span><\/li>\n<\/ul>\n

        Benefits<\/b><\/span><\/span><\/h4>\n
          \n
        • The dependence on the trainers went down significantly, resulting in improved geographical reach and better sales.<\/span><\/span><\/li>\n
        • Localization of learning content helped learners to retain knowledge and apply it effectively during customer interactions. <\/span><\/span><\/li>\n
        • Tailored training equipped staff with the right skills to ensure accurate data entry, mitigating errors and boosting efficiency. <\/span><\/span><\/li>\n
        • Employee engagement soared by <\/span><\/span>45% <\/b><\/span><\/span>with our visually-appealing online learning courses. <\/span><\/span><\/li>\n
        • The overall course completion rates jumped <\/span><\/span>40% <\/b><\/span><\/span>and business sales increased by <\/span><\/span>30%<\/b><\/span><\/span> post implementation of our platform. <\/span><\/span><\/li>\n<\/ul>\n

          [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

          [vc_row][vc_column][vc_empty_space height=”100px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=”17793″ img_size=”large” alignment=”center”][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text] Successful LMS Implementation & Engaging eLearning for Global Salesforce Improving […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10404","page","type-page","status-publish","hentry"],"yoast_head":"\nSuccessful LMS Implementation & Engaging eLearning for Global Salesforce<\/title>\n<meta name=\"description\" content=\"Successful LMS Implementation for Globally Dispersed Salesforce\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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