MULTIPLE PROCESS TRAINING FOR A THIRD PARTY BPO-BPO<\/strong><\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1555675538804{padding-top: 100px !important;padding-bottom: 85px !important;background-color: #f5f5f5 !important;}”][vc_column width=”1\/4″ offset=”vc_col-lg-6 vc_col-md-12″][vc_row_inner el_class=”v-m-C”][vc_column_inner css=”.vc_custom_1541153603960{padding-right: 0px !important;padding-left: 0px !important;}”][vc_single_image image=”10363″ img_size=”full”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-6 vc_col-md-12″ css=”.vc_custom_1538999709577{padding-right: 0px !important;}”][vc_row_inner][vc_column_inner css=”.vc_custom_1541152793064{padding-left: 0px !important;}” offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”20px”][vc_column_text]<\/p>\n
MULTIPLE PROCESS TRAINING FOR A THIRD PARTY BPO<\/h4>\n
CLIENT<\/strong> : A LARGE CORPORATE
\nINDUSTRY<\/strong> : BPO
\nIMPLEMENTATION<\/strong> : ELEARNING[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1644305433590{padding-bottom: 20px !important;}”][vc_column width=”1\/4″ css=”.vc_custom_1652331895013{margin-top: 40px !important;}”][vc_icon icon_fontawesome=”fas fa-chess-knight” color=”sky” size=”xl” align=”center” link=”url:%23″][vc_column_text]<\/p>\nThe Business Problem<\/strong><\/h4>\n[\/vc_column_text][\/vc_column][vc_column width=”3\/4″ css=”.vc_custom_1652331899895{margin-top: 40px !important;}”][vc_column_text]The customer was a large third party BPO. This BPO was India\u2019s second largest provider of outsourcing solutions to customers in USA and UK. A number of processes with industries varying from Healthcare, Manufacturing, Hospitality, Finance, Insurance and Automotive were involved. The training cost and training time for finance processes (AP, AR and General Accounting) were very high and also the attrition in these processes was a big concern. The training for these processes took a long time due to training not only on the contextual process but also on the underlying enterprise systems (such as ERPs).<\/p>\n
[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1644305541153{padding-bottom: 30px !important;}”][vc_column width=”1\/4″][vc_icon icon_fontawesome=”fas fa-flask” color=”sky” size=”xl” align=”center” link=”url:%23″][vc_column_text]<\/p>\n
Solution \/ Intervention<\/strong><\/h4>\n[\/vc_column_text][\/vc_column][vc_column width=”3\/4″][vc_column_text]A large number of business analysts were aligned with the content creation team. The team was headed by an industry expert in finance who had extensive knowledge of BFSI domain and also that of BPO operations. Process SOPs were created in smart self-paced modules which were shared on common drive available on the intranet. For areas involving ERP related inputs, simulators were created to verify knowledge levels of the agents. The modules were assigned to agents according to job roles. Extensive tracking dashboards were created to make sure that course launch, completion and defaults are tracked in real time.<\/p>\n
[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/4″][vc_icon icon_fontawesome=”fas fa-chart-line” color=”sky” size=”xl” align=”center” link=”url:%23″][vc_column_text]<\/p>\n
Outcome<\/strong><\/h4>\n[\/vc_column_text][\/vc_column][vc_column width=”3\/4″][vc_column_text]As a result of this process training became very flexible and auditable. The learning tracks showed reduction in training time of about 25% for OJT and 15 % for offsite training. Overall process strength improved with lesser dependence on manual training.<\/p>\n
[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"
[vc_row css=”.vc_custom_1637832410304{padding-top: 30px !important;padding-bottom: 50px !important;}”][vc_column][vc_column_text] MULTIPLE PROCESS TRAINING FOR A THIRD PARTY BPO-BPO [\/vc_column_text][\/vc_column][\/vc_row][vc_row […]<\/p>\n","protected":false},"author":1,"featured_media":10953,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10362","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\n
Case Study-Multiple Process Training Third Party Bpo - Stratbeans<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Study-Multiple Process Training Third Party Bpo\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=”.vc_custom_1637832410304{padding-top: 30px !important;padding-bottom: 50px !important;}”][vc_column][vc_column_text] MULTIPLE PROCESS TRAINING FOR A THIRD PARTY BPO-BPO [\/vc_column_text][\/vc_column][\/vc_row][vc_row […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/\" \/>\n<meta property=\"og:site_name\" content=\"Stratbeans\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-12T05:05:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stratbeans.com\/wp-content\/uploads\/2022\/04\/common.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1151\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@stratbeans\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/\",\"url\":\"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/\",\"name\":\"Case Study-Multiple Process Training Third Party Bpo - Stratbeans\",\"isPartOf\":{\"@id\":\"https:\/\/stratbeans.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/stratbeans.com\/wp-content\/uploads\/2022\/04\/common.jpg\",\"datePublished\":\"2022-02-08T09:20:18+00:00\",\"dateModified\":\"2022-05-12T05:05:02+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/#primaryimage\",\"url\":\"https:\/\/stratbeans.com\/wp-content\/uploads\/2022\/04\/common.jpg\",\"contentUrl\":\"https:\/\/stratbeans.com\/wp-content\/uploads\/2022\/04\/common.jpg\",\"width\":2048,\"height\":1151,\"caption\":\"Elearning Dubai Based BPO Advanced Simulation Based Sales Team Training Hospitality ITC Full Stack Developer Semi Conductors ATD Official Investment Agency India Press Releases healthcare Graphic Designer IT Services Unlock Your Learning Potential with an AI-Infused Learning Experience Platform\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/stratbeans.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Case Study-Multiple Process Training Third Party Bpo\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/stratbeans.com\/#website\",\"url\":\"https:\/\/stratbeans.com\/\",\"name\":\"Stratbeans\",\"description\":\"Learning & Training Products\",\"publisher\":{\"@id\":\"https:\/\/stratbeans.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/stratbeans.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/stratbeans.com\/#organization\",\"name\":\"Stratbeans\",\"url\":\"https:\/\/stratbeans.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/stratbeans.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/stratbeans.com\/wp-content\/uploads\/2022\/05\/CC_Express_20220131_1209220.9917067722997964.png\",\"contentUrl\":\"https:\/\/stratbeans.com\/wp-content\/uploads\/2022\/05\/CC_Express_20220131_1209220.9917067722997964.png\",\"width\":513,\"height\":504,\"caption\":\"Stratbeans\"},\"image\":{\"@id\":\"https:\/\/stratbeans.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/x.com\/stratbeans\",\"https:\/\/instagram.com\/stratbeans?igshid=YmMyMTA2M2Y\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Case Study-Multiple Process Training Third Party Bpo - Stratbeans","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/","og_locale":"en_US","og_type":"article","og_title":"Case Study-Multiple Process Training Third Party Bpo","og_description":"[vc_row css=”.vc_custom_1637832410304{padding-top: 30px !important;padding-bottom: 50px !important;}”][vc_column][vc_column_text] MULTIPLE PROCESS TRAINING FOR A THIRD PARTY BPO-BPO [\/vc_column_text][\/vc_column][\/vc_row][vc_row […]","og_url":"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/","og_site_name":"Stratbeans","article_modified_time":"2022-05-12T05:05:02+00:00","og_image":[{"width":2048,"height":1151,"url":"https:\/\/stratbeans.com\/wp-content\/uploads\/2022\/04\/common.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@stratbeans","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/","url":"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/","name":"Case Study-Multiple Process Training Third Party Bpo - Stratbeans","isPartOf":{"@id":"https:\/\/stratbeans.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/#primaryimage"},"image":{"@id":"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/#primaryimage"},"thumbnailUrl":"https:\/\/stratbeans.com\/wp-content\/uploads\/2022\/04\/common.jpg","datePublished":"2022-02-08T09:20:18+00:00","dateModified":"2022-05-12T05:05:02+00:00","breadcrumb":{"@id":"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/#primaryimage","url":"https:\/\/stratbeans.com\/wp-content\/uploads\/2022\/04\/common.jpg","contentUrl":"https:\/\/stratbeans.com\/wp-content\/uploads\/2022\/04\/common.jpg","width":2048,"height":1151,"caption":"Elearning Dubai Based BPO Advanced Simulation Based Sales Team Training Hospitality ITC Full Stack Developer Semi Conductors ATD Official Investment Agency India Press Releases healthcare Graphic Designer IT Services Unlock Your Learning Potential with an AI-Infused Learning Experience Platform"},{"@type":"BreadcrumbList","@id":"https:\/\/stratbeans.com\/case-study-multiple-process-training-third-party-bpo\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/stratbeans.com\/"},{"@type":"ListItem","position":2,"name":"Case Study-Multiple Process Training Third Party Bpo"}]},{"@type":"WebSite","@id":"https:\/\/stratbeans.com\/#website","url":"https:\/\/stratbeans.com\/","name":"Stratbeans","description":"Learning & Training Products","publisher":{"@id":"https:\/\/stratbeans.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/stratbeans.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/stratbeans.com\/#organization","name":"Stratbeans","url":"https:\/\/stratbeans.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/stratbeans.com\/#\/schema\/logo\/image\/","url":"https:\/\/stratbeans.com\/wp-content\/uploads\/2022\/05\/CC_Express_20220131_1209220.9917067722997964.png","contentUrl":"https:\/\/stratbeans.com\/wp-content\/uploads\/2022\/05\/CC_Express_20220131_1209220.9917067722997964.png","width":513,"height":504,"caption":"Stratbeans"},"image":{"@id":"https:\/\/stratbeans.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/stratbeans","https:\/\/instagram.com\/stratbeans?igshid=YmMyMTA2M2Y"]}]}},"_links":{"self":[{"href":"https:\/\/stratbeans.com\/wp-json\/wp\/v2\/pages\/10362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stratbeans.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stratbeans.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stratbeans.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stratbeans.com\/wp-json\/wp\/v2\/comments?post=10362"}],"version-history":[{"count":4,"href":"https:\/\/stratbeans.com\/wp-json\/wp\/v2\/pages\/10362\/revisions"}],"predecessor-version":[{"id":11530,"href":"https:\/\/stratbeans.com\/wp-json\/wp\/v2\/pages\/10362\/revisions\/11530"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/stratbeans.com\/wp-json\/wp\/v2\/media\/10953"}],"wp:attachment":[{"href":"https:\/\/stratbeans.com\/wp-json\/wp\/v2\/media?parent=10362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}