Technology-enabled LMS for PAN India Dealership Network

A large four-wheeler automobile customer wanted to develop an LMS system for their PAN India Dealership network users which includes sales, service, and corporate.
Tracking the performance of employees against their training was difficult without integration with dealership management systems.

Conducting training manually at each dealership resulted in decentralized data management, making it challenging to track training progress and outcomes.
Lack of a centralized platform made it difficult to maintain accurate records of employee training and certifications across its dealership network.
There was no structured training platform so the client was struggling with providing consistent and standardized training programs.
There was no automated assessment system to identify training needs and evaluate employees’ skill gaps.

We designed the LMS system covering two sub-systems for Sales and Service departments.
The Skill Management feature was completely automated and integrated with dealership management systems to track performance.
Proctored and Progressive assessments were introduced to ensure progress in training.
Dedicated helpdesk and reporting systems were established.
Manpower reports across all dealerships and shortlisting of candidates for training were implemented.
User hierarchy mapping was established for Area Manager, Regional Manager, and HO Admin.

Streamlined performance tracking led to a significant 45% improvement in accuracy.
Proctored and progressive assessments helped in improving the quality of training by 55%.
Manpower reports were generated 30% faster and the candidate shortlisting accuracy also increased by 72%.